At mau77, the privacy and security of players' personal data is our top priority. This document clearly explains how we collect, use, store, and protect your information in accordance with Malaysian law.
We believe players have the right to know how their data is managed. Below are the six core principles that form the foundation of the mau77 Privacy Policy.
All your personal data and financial transactions are protected using 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Mau77 players have full rights to access, correct, or request deletion of their personal data at any time via account settings or direct support.
Mau77 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data collection and usage process adheres to the provisions of this law.
Mau77 does not sell, rent, or share players' personal data with any third party for marketing purposes without your clear consent. Your data is not our commodity.
We only collect data that is genuinely necessary to provide mau77 services safely and efficiently. No excessive data is collected without a clear purpose.
The mau77 security infrastructure is monitored 24 hours a day, 7 days a week by our technical team. Any suspicious activity is detected and addressed promptly before it can affect player accounts.
Important Note: This Privacy Policy applies to all users of mau77.onl, the mau77 mobile app, and all related services. By using the mau77 platform, you agree to the practices described in this policy.
To deliver a smooth, secure, and personalized gaming experience, mau77 collects certain categories of information from our players. All data collection is carried out transparently and solely for legitimate purposes.
Some of this information — particularly identity documents — is collected as part of the mandatory Know Your Customer (KYC) process to ensure account security and prevent fraud. This process is industry standard and is practised by all trusted gaming platforms in Malaysia.
Mau77 uses collected data solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which data is used:
Transparency: mau77 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time via the notification settings in your account.
Mau77 understands that your trust depends on how we handle data disclosure. We do not sell or transfer your personal data to third parties for their own marketing purposes. However, there are limited situations where sharing information is necessary and permitted:
All third parties granted access to mau77 player data are bound by strict confidentiality agreements and must comply with data protection standards equal to or higher than those we practise.
Protecting your personal data from unauthorized access, loss, misuse, or alteration is a core responsibility of mau77. We continuously invest in the latest security infrastructure to keep your data safe at all times.
The technical and organisational security measures we employ include:
Player Responsibilities: Your account security also depends on your own actions. Do not share your password, avoid using public Wi-Fi without a VPN, and always log out of your mau77 account when using a device shared with others.
Mau77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mau77 platform and you may be unable to log in or use certain features properly.
Mau77 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your data for the period required by Malaysian law, typically not exceeding seven years for financial records.
Data that is no longer required will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to your identity. The data deletion process follows security procedures approved by the mau77 technical team.
Deletion Request: If you close your mau77 account and wish to request early deletion of your personal data (to the extent permitted by law), please contact our support team. We will process your request within 30 business days.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal data held by mau77:
| Your Rights | Description |
|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you at any time. |
| Right to Rectification | You may request that we correct any personal data that is inaccurate or incomplete. |
| Right to Erasure | You may request the deletion of your personal data when it is no longer required, subject to legal obligations. |
| Right to Restrict Processing | In certain circumstances, you may request that we restrict how we process your data. |
| Right to Withdraw Consent | You may withdraw consent for marketing communications or certain data processing at any time. |
| Right to Complain | You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how we handle your data. |
To exercise any of the rights above, please contact the mau77 support team via Live Chat in the app or on the website. We will respond to your request within 14 business days. For more complex cases, the response period may be extended to up to 30 business days, and we will notify you in advance.
The mau77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we find that we have collected data from a minor, the account in question will be closed immediately and the data will be deleted in accordance with our security procedures.
Minor Data Disclosure Report: If you become aware that a minor has registered an account at mau77, please contact us immediately via Live Chat. We will take prompt action to protect the child concerned.
The mau77.onl website may contain links to external websites for reference purposes. mau77 is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit, especially if you share any personal information there.
Please note that once you leave the mau77 platform via an external link, the protections provided by this Privacy Policy no longer apply. mau77 has no control over the content or security practices of third-party websites.
Mau77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make significant changes, we will:
Continued use of the mau77 platform after any Privacy Policy amendment is published means you agree to the latest version of the policy. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mau77 handles your personal data, our team is ready to assist. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
mau77 Privacy Support: Reach us via 24/7 Live Chat in the mau77 app or at mau77.onl for any privacy or data protection enquiries. Our team will respond within 24 business hours.
You may also refer to the Department of Personal Data Protection Malaysia (JPDP) if you are dissatisfied with mau77's response to your privacy complaint. JPDP is the official Malaysian government body responsible for overseeing compliance with PDPA 2010 in the country.
Mau77 takes your privacy seriously. Join over 350,000 Malaysian players who have trusted our platform since 2018.